Parental control in this app is saved as local data on the specific device you set it up on, not attached to your Xtream login or your provider account. Reinstalling the app, clearing its cache and data, or switching to a new device wipes that local setting along with it, even though your subscription and channels are completely untouched. This is easy to mistake for a bug, since the lock simply vanishing feels like something broke. In reality, it's the same category of local setting as a saved buffer preference: tied to the install, not the account behind it.

If you never set a custom PIN, the app typically starts with a simple default that's easy to forget you never changed. If you did set one and it's genuinely being rejected, there's no account-level way to recover it, since the PIN lives locally rather than tied to your login credentials. Clearing the app's cache and data resets parental control back to its unlocked default, after which you can set a new PIN from scratch. You will need to re-enter your playlist login afterward, since clearing data wipes that too, not just the PIN.

Parental control here typically locks by category rather than by individual channel, and it only applies to the categories you had selected at the moment you turned it on. A category added or renamed later, including ones your playlist provider updates on their own schedule, sits outside that original list until you go back in and add it explicitly. This isn't the lock failing; it's a new group that was never included in the first place. Re-opening parental control settings and reselecting every category you want restricted covers this going forward.

Because the setting is stored locally per install rather than synced through your account, every device your household uses needs its own separate setup, even though they're all pulling from the same subscription. Locking it on a phone does nothing for a tablet, a Firestick, or a TV app running the same login, so a parent who sets it up once and assumes it covers the whole house is likely to find a gap on the next device someone opens. This matches how the app treats several settings, not just parental control: buffer preference and hidden channel groups also live locally rather than syncing across devices tied to one account. Treat every new device as a fresh setup, not an extension of one you already configured.