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Two channels, both answered by the people running the servers

There is no ticket queue and no tier-one script. WhatsApp is the fast route, email is the one that takes attachments, and both are read around the clock.

Message us on WhatsAppSend an email

Pre-sales questions, setup that will not cooperate, a channel that dropped mid-match, a refund inside the 7-day window — all of it goes to the same two places. You do not need an account to ask a question.

Pick a channel

Where to send what

WhatsApp

Fastest

Best for anything live: a stream that is stalling, an activation that has not landed, a setting you cannot find. Typical reply is under ten minutes, at any hour, and you can send a photo of the TV screen.

Email

Best for anything with detail: order references, receipts, invoice requests, long descriptions. Replies usually land inside two hours and always within twelve.

Reseller enquiries

Credit rates, panel access and volume questions go to a separate WhatsApp thread so they do not sit behind support traffic. Quotes come back the same day on weekdays.

Your account

Expiry date, connection count and order history are visible without messaging anyone. Check there first if the question is "when does my line end".

Response times

What to expect, and by when

These are the times we hold ourselves to. If yours is slower, say so in the thread — it is the fastest way to escalate.

WhatsAppUsually under 10 minutes, 24/7
EmailUnder 2 hours typical, 12 hours worst case
Activation issueHandled live, in the same conversation
Refund requestSame day, inside the 7-day window
Reseller quoteSame day on weekdays
LanguagesEnglish, French, Spanish, Arabic, German

Make the first reply the useful one

Four lines that save a round trip

Support can fix most things immediately when the message arrives complete. Without these, the first reply is just us asking for them.

  1. 1

    The email you ordered with

    It is how your line is found. Not a subscriber yet? Say so — pre-sales gets the same queue.

    Tip · No order number needed.

  2. 2

    The device and the app

    A Firestick on one player behaves differently from a Samsung TV on another.

    Tip · Example: Firestick 4K Max, player from the setup guide.

  3. 3

    What happens, and when

    Freezing, black screen, an error, or nothing at all — plus the time it happens.

    Tip · One channel at kick-off is a different fault from everything, all evening.

  4. 4

    A photo of the screen

    A phone photo of the error saves three paragraphs of description.

    Tip · On WhatsApp it goes straight into the thread.

Two things worth checking first

A surprising share of messages are answered by a page that already exists. If it is a setup question, the per-device guides have the exact steps and screenshots. If it is buffering, bandwidth or billing, the help page covers it.

Open the help page

Contacting us

Questions about reaching us, answered here

Is there a phone number I can call?
No, and it is a deliberate choice. On WhatsApp you can send a screenshot, we can send back the exact setting to change, and the thread stays readable for whoever picks it up next. A voice call loses all three. Voice notes are fine if typing is awkward.
What hours are you actually available?
Support is staffed 24/7, including weekends and match nights, which is precisely when it is needed. Reseller quotes and billing paperwork are handled on weekdays.
I paid and nothing arrived. What now?
Check the spam folder first, then message us with the email address you paid with. Activation normally completes in about five minutes; when it does not, it is almost always a typo in the email address, which takes a moment to correct.
Can I get an invoice or a receipt?
Yes. Email us from the address you ordered with and say what the invoice needs to show. We can issue it to a company name if you need it for expenses.
Do you answer questions before I buy anything?
Yes, and they sit in the same queue as subscriber messages. Ask whether your device is supported, whether a specific country package is carried, or what happens on a 100 Mbps line with three TVs. A straight answer costs us nothing and saves a refund later.
How do I ask for a refund?
Message support inside seven days of activation and say you want a refund. There is no form and no retention script; it goes back to the original payment method. Trials are excluded, because a trial is the test drive. The exact wording is in the terms.

Still stuck

Send one message. Somebody reads it.

No form to fill in, no account required, no queue number. Message on WhatsApp for speed or email for detail — both reach the same people.

Message us on WhatsAppBrowse setup guides

Support runs 24/7. Reseller quotes come back the same day on weekdays.

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